December 29, 2020

regency fireplace insert reviews

When using it to heat the home we are in it is extremely inefficient and we have burned more wood already than we would have with a Blaze King. The insert has never lived up to the specs listed below. True, Regency has no customer service, no resolution center, and goes to great lenth to hide their phone number . AGREE with comment on MORGANS FIREPLACE AND SPA. Amazon.com: Replacement Blower for Regency Fireplace Insert, Regency Blower 910-157/P, Blower Fan for Regency Hampton HI300 H2100 I2400 Wood Stove Insert, Osburn FD006-1600, Rotom R7-RB167, Pacific 846-515: Kitchen & Dining Regency manufacturers high quality gas inserts, wood stoves and everything in between. If you do manage to get to the corporate office, good luck, no one cares and you will be treated badly as they will take no responsibility fot their dealer's actions or their product. Their strategy is to wear you down. So he ended up giving us the number to Regency to speak to them about our issue. Here is a list of best gas fireplace inserts with reviews. Best NOT to use their installers (they will not help you out when there are issues). Rob's Country Hearth & Home in Renton, Washington, offers a wide variety of fireplaces and stoves. 2. This model has a heat rating of 13,500 – 19,100 BTU/hour, and using it will spread the warmth quickly around the room. The Duluth Forge Dual Fireplace Insert, however, can operate with either source of fuel. I have had three masons in since, looking at replacing the unit with an actual wood stove in front of the fireplace, but our living room is small and my better half just does not want to loose the space - all of masons that we had in are telling me this unit should drive us out of the house. Replacement Blower for Regency Fireplace Insert, Regency Blower 910-157/P, Blower Fan for Regency Hampton HI300 H2100 I2400 Wood Stove Insert, Osburn FD006-1600, Rotom R7-RB167, Pacific 846-515 4.4 out of 5 stars 13 I received a gift from family as a House warming gift~ Gas light fireplace. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. We are very pleased with our Regency Fireplace Insert. I went to my local dealer, Bayside Stoves in Edgewater Maryland and ordered a replacement. The Duluth Forge Dual Fuel Vent Free Fireplace Insert - 26,000 BTU, Remote Control is a great product. You do not pay anything extra and your purchase helps support our work. The dealer had the same unit on the floor. After almost a year of runarounds here is what Regency told us..."We didn't start offering a lifetime warranty on our fireboxes until October of 1995 and since you bought and installed your in Feb. we will not honor our current warranty." The unit has been nothing but a fire hazard and needs attention. Of course this made me a little upset as we purchased the house under the impression that the stove had been properly installed. Maybe the liner was oiled or the insulation caused it. Please post your results from contacting corporate as Regency must answer for their product and be responsible. When I do eventually get the flame to operate (only manually not with remote or smart temp.) The old fireplace put out more heat than this $3, 000 stove which obviously when you spend that kind of money is not right. I had a very good experience with this dealer 20 years ago. Find ratings and reviews for Regency Wood Stoves and more. He would not come to see the job for pulling out the faulty insert and replacing it unless we acknowledged Regency would not pay his labor (in spite of our claim falling within the 5 year clause). They look beautiful and are great when they work, but when you need service, forget it. Regency might make a decent product but their customer service is terrible. We stayed with the installer the entire time he and his fellow installers installed it. We also paid to have two add'l heatruns from the fireplace put into the ceiling. It has worked well up this this point. I'm glad my neighbors haven't complained about the noise of this junky heater but I think that may be coming. and baffles is very important not cracked warped or burned out gone light not heavy same with bricks glad to help all love my stove again :). Morgan's did not use insulation around the new stack pipe as I was there watching the installation process. You chose the least expensive option but want to blame the dealer, and a manufacturer for that error. Had two units for 5 years now, and every year has been the same when fall comes and we put new batteries in etc. One of its most impressive features listed in fireplace insert reviews is the fact that is has a viewing window of 300 square inches, and this is larger than many other wood burning fireplace inserts on the market. Customer service at regency is horrid. The pilot light won't start this year despite going through the cold start lockout process. He also is unwilling to address the problem at hand saying he cannot send his factory rep out without his Dealer being there and since his Dealer is unwilling to meet me on the job site he cannot send his rep out. That starts with the Dealer and goes all the way to the top. Fireplace Inserts in Kirkland on YP.com. Regency 2450 model. Our landlords had a dealer install a Regency Large Woodstove. Sadly yours, My blower fan has 2 sealed bearings that have worn out. a great find all these years of soot! I purchased an Regency Fireplace Products I1200 Wood Burning Stove to be installed by Morgan's Fireplaces (Centerville, Ohio) after purchase from them into a pre-fabricated fireplace chimney at my home. Do your homework - look at other reviews! We bought a free standing F5100 wood stove in 2013. And for the poker, if you let the wood burn down you can put adequate logs on top of the hot coals. Their customer service is crap and so is their flimsy product. Centerville Home Fireplace and Patio will do nothing for you! We spent $4, 000 on this insert. All we wanted was a newer efficient wood burner, we got a piece of nothing!!! The installer should have also informed us of the fact that the piping down the chimney should have been wrapped, and that did not solve the problem. How ridiculous? I too purchased a regency stove from them-NOT RECOMMENDED!!! He is booked out until the end of October. I greatly appreciated all of you who took the time to complain about your complete inability to reach Regency directly. What is he God?????? Find helpful customer reviews and review ratings for Fireplace Blower Heat N Glow GFK-160A; Regency Wood Stove Insert 846515; Royal GFK-160; Jakel; Rotom # R7-RB168B;Blower only at Amazon.com. Room Size 3000 sq. Regency LRI6E Gas Fireplace Insert. - the stove now stays lit when the door is closed. I could never get the fire to last over night, even with a full box of hardwood The box was full of ash and the blower thermostat was shutting off after about 6 hours, so no heat output after that. They do everything possible to ignore, stall, and deny any customer's warrranty claim. Without a well sealing air intake and no upper damper, I could never stop the burn to put the chimney fires out without spraying the fire with water. Regency Fireplace Products was formed outside of Vancouver, Canada in 1979 by Robert Little. 5 Stars to Regency, --5 stars to Mountain Home Utopia. I have not used it for the last some years as I cannot take the risk. I contacted Regency, with A call back 3 days ago, nothing since. Also, this general manager confirmed to me that all pre-fabs with the I1200 need to be insulated around the stack pipe so that the proper temperature can be achieved in the home from the stove. Wouldn't do business with Regency again for anything! Thank you Cynthia for your review and sharing a photo. Not sue why BBB still has them rated as A+??? As with all Regency products, our gas inserts all work during power outages and are all backed by the industry's best and most comprehensive limited lifetime warranty. My husband and I bought the Regency I3100 from Morgan's in Centerville, Ohio in December of 2011. Well said. I have sent them at least 50 emails and have not received one back. Lesson learned and we'll avoid this stove brand in the future. It not only keeps our home warm and cozy it is so beautiful to look at and so easy to turn on and off. I have been emailing Regency, but they are stating "Its not there problem". The only way to get the stove serviced is through a company selling the product, they are few and far between. Can't figure out how he came up with this Looks like they don't stand by their lifetime warranty against defects. Read honest and unbiased product reviews from our users. As long as the unit had no damage, it was not their issue. At Regency, it's more than a fireplace... Help future customers by talking about customer service, price, delivery, returns & refunds. There is more to it than the pretty little window so one can watch the flames. Stay away. We are looking into your concerns and someone from our Customer Care team will reach out, if you don't hear from us in the next few days please contact them directly at customercare@regency-fire.com. It is pretty pitiful since I have had many people inquire about and purchase stoves like mine. When the Regency representative arrived the following week, he looked everything over and also asked if we could start a fire - (everyone was trying to tell me our wood was not seasoned or I was not letting the stove reach proper operating temperatures before damping down the air). I have an 8 year old insert HI300. "We enjoy the beautiful design of the logs, flame and embers. Load wood in this stove front to back or side to side for the optimum convenience. Get your head out of the sand man. They gave me a number of another dealer whom I contacted. The size of the unit is also impressive and you will need a fireplace that has at least 16.5 inches of depth. Inserts Buyer’s Guide. Contacted Warming Trends in Boise, Id where we purchased. Boy, they were so mad I got their number & kept asking how I got to them! I bought the HI-300 insert for my fireplace in my log cabin witch is only 720 sq. I bought a regency gas stove U-39 ultimate? Any reasonable person KNOWS where an attic or any chimney INSIDE the home NEEDS insulation. IMPORTANT NEWS when you open door you see small holes on front plate at top you need to vacoom that and run your hand up behind you will reach a crevice full of dust were those holes are in front try to reach and use your fingers to clear out that Chanel! Then there is the door that continually squeaks. We need your email address to verify that your review is genuine. We sent a letter to the distributer and the company and a replacement insert mysteriously appeared out of nowhere and without explanation at the dealers. Was just about to get in the car to see another dealer when I decided I would first contact Regency directly to tell them about the first dealer and to get a few specific questions answered and/or to ask whether I could contact Regency directly if the next dealer was unable to answer them. Read Reviews. When the technician asked to start a fire, of course we told him yes. * One or more of these files was not uploaded due to an invalid file type. What a scam! Never again. The unit also had to be assembled. It seems to me that you made a huge error in judgement going with the least expensive system. Soooo, if the part is $15.00, I would have a fortune in labor for just driving time. This is the first and last thing guest see and feel it’s warming effect such a wow stopper. The general manager would not even provide me with his email address nor would provide me with Regency's Corporate home email address in Canada. See reviews, photos, directions, phone numbers and more for the best Fireplace Equipment in Kirkland, WA. Increase the value of your home and decrease your monthly heating bill. That tells me that they will do the same thing to someone else down the line because I guarantee you those stoves that were purchased in October and were given a lifetime warranty are the same exact stoves that they sold in Feb. [email protected] or here! the bloody fan refuses to go off and I have to disconnect at fuse box!!! My husband called Regency 5 times before Mike called him back. However chimneys built from brick, block and mortar that DO NOT go through an attic need none as these are OUTSIDE attached to the HOME structure. Regency has offered a paltry percent in "subsidized" labor coverage. My home is 1300 sq ft and the unit will barely heat the 10x20 ft room it is in. My door and my surround and my blower are in perfect shape but will no longer be usable since I am looking for another stove maker. He said it was our fault that it cracked. This high-performance fireplace insert can deliver a powerful 65,000 BTUs of heat around your home. I hope the media can expose this company for the lack of customer care and expose the dealers they approve to sell there product. © 2004-2020 ComplaintsBoard.com. The Ashely Hearth Vent-Free Firebox slides into the existing space of your woodburning fireplace (with optional insert kit) or can be installed in a specially-made niche for a gas fireplace. After installation, we found out that they did not have the vents that were needed for the chase. I contacted Regency's customer care and asked for tech support. This has been going on now for over a year, when we did finally get the Regency rep out here, he brought his own wood. From my experience, you can point fingers wherever you wish. So I am now forced to go buy a new stove, and you can bet your bottom dollar it won't be a Regency. Them Mike proceeded to tell my husband that we put trash, painted wood and used a poker in our fireplace. Apparently there is no tech support as the person I spoke with refused to transfer me then told me I needed to contact the dealership I purchased from. They must get a lot of complaints as this Canadian Co has a very smart tight sheild of operations aimed at keeping the complaints away and the sales streaming in. Hi Kent. ". Same issue with smoke rolling into the house every time you open up the door! Rely on this as our primary heat source. You are paying the price for that mistake. At that time we found out that they had changed their names to Centerville Home Fireplace and Patio. Fire will not light, pilot light refuses to come on. all us regency haters! Best Gas Fireplace Insert Reviews (Updated List) 1. Talked to the Director of Technical Services he said they would replace our stove, but that was incorrect as it never happened. It can produce the heat of up to 26,000 BTU and is able to warm up a room area of 1,350 square feet. Regency is a company based out of Canada. The part is only sold as a unit. The remote is not showing the fan in the icon. I called about the vent and got someone claiming to be the Technical Director and he was quite rude and of no help at all. I cannot see any way of getting 10 hrs or 3000 sq ft. Would you like to add a photos or videos? It's the same old story the rich get richer while the little guy pays. They will change stories and blame it on whomever, you, dealer, a part in China. Now he is unwilling to do what he said he would do. A by-product of the combustion process is sulfur, and when sulfur is combined with moisture in the air, it becomes sulfuric acid; which, can stain or etch the glass panels over time. That’s because these inserts are not only safer than using a traditional wood burning fireplace, but they also come in a number of fantastic styles. @SueZB I received an instant reply (from a 'do not respond' address) that my "request" had been forwarded to a dealer (presumably the same dealer I had said I was unhappy with). Thank you for sharing the picture, Larry. ft. @JimMazak We purchased a house two years ago with what looked to be an amazing insert pre-installed. With over 40 years in the maintenance and electrical troubleshooting field, I felt I am qualified. Do not just go off of what they say - sales rep will not be installing the unit!! This is a ventless zero-clearance unit that does not require a chimney for functioning that makes you fix it to any wall or you can pair it with any face mantel. Regency iis the #1 seller and their effort is about moving product no follow up, no end user support, no real support to their dealers either. I had another quote from another company and that company was going to insulate the new 6" stack pipe (approximately 20 feet in length) upon installation if they were awarded the job. I guess I have around 3 years of actual run time on the blower. If any manufacturing defect is detected during your service appointment, Regency will fully stand behind our product with our warranty and ensure any warrantable issues are dealt with. Proudly built in North America for over 40 years & backed by industry leading warranties. The Napoleon GVFS20N Fireplace has a stylish design with a timeless look that will enhance the ambiance of any room. Oh, by the way, labor isnt covered in the warranty!!! The new President of this company told us he would replace the pipe but nothing else because we had bought it from Morgan's. This heavy-duty cast iron insert not only looks nice but it has a durable feel to it that just inspires confidence. When he saw how the fire reacted when closing the door his solution was that the stove was initially installed with a 5 inch flu liner and the stove required a 6 inch liner. Purchased October 2017 from Warming Trends. Will not use it, as it looks terrible. My problem with Regency is that they do NOT stand behind their products. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. When the blower did arrive I was out of state. i guarantee everyone Chanel is blocked with dust soot! on their website nor listed anywhere. All rights reserved. It is a Regency I1200. DO NOT PURCHASE ANY OF REGENCY PRODUCTS>. We paid Morgan's installer $400 to install it for us. Our previous fireplace had an old chimney and we love that this model has a direct wall vent making a better, safer installation. There is no customer service at all, just take the money and run attitude. You have to purchase an assembly, but you have to assemble the unit. Plus it goes through remote control batteries in the fireplace unit every 2-3 weeks even when hardly being used! Make sure you have EVERYTHING in writing. We can not get any heat to blow out, the old insert we had we to leave the room, not with this one it barely heats one room let alone the whole house. You made a mistake. Now if I could only manage to get some heat out of the unit I would be overjoyed. Regency will not return my emails. Next he gave us a padded and outrageous bid to do the work. This allowed the collar to be seperated from the insert by a couple of inches. Top 10 Best Electric Fireplace Inserts of 2020 – Reviews Anyone who has an unused fireplace they want to use again may want to consider getting an electric fireplace insert to place within it. Thank you Lacey, for your review and sharing your photo. I had another quote from another company and that company was going to … plus tap out are tubes too ! You will be contacted by email to verify your review. I have had it for years, but have had issue with the unit from the beginning. So buyers beware! I am not quite looking for that - but warmth would be a real bonus. It also has no trouble heating our large great room quickly. This Regency Classic Medium Wood Insert is ready to install and fits easily into your existing fireplace. I have a Regency U39 gas stove (fireplace), the blower motor went out the first season we used it. I got the socket set out and put washers on the bolts and fastened them to the collar -- VOILA !!! We would recommend contacting your dealer about scheduling an annual service for your unit. The gas fireplace insert is made to work with a ventless system. Very professional and transparent. Call 425-204-0484 today You can easily heat several rooms with 32,000 BTU, making this vent free fireplace insert a great pick for large spaces. Consumer complaints and company contact information. I am unable to use my fireplace during any storm in Buffalo, NY~ I had to live in my bedroom in January 2014 Blizzard and NOW our most recent storm~ Again I was unable to stay in my living room as the Fireplace is Broke. Morgan's will not come back out to insulate the stack pipe and is unconcerned about my total lack of heat from the stove. ". @just me a hard working homeowner to help you create a gas fireplace insert that reflects your unique design style. that is your air wash door cleaning system work with your air tubes! sO MY EMAILS SAY THEY WILL DRIVE 45 MINUTES TO LOOK AT IT AND TROUBLESHOOT, 45 MINUTES BACK TO THE STORE AND ORDER THE PART, THEN 45 MINUTES BACK TO INSTALL THE PART AND 45 MINUTES BACK TO THE STORE. With the door open it was extremely hot, but not with the door closed. We also had another professional dealer come out and they said it was the insert not the wood, they even tested the wood and the wood was fine. because, although it had all the bells a whistles of a high end product, no one close enough to make a house call knew how to fix it. Since we have not yet encased the fireplace, I am thinking of ripping it out and demanding a refund or legal recourse. Regency sent us a cheap return air vent to cover the small ceiling vent. Regency manufacturers high quality gas inserts, wood stoves and everything in between. How can anyone tell how much water is in a piece of wood just by picking it up??????? This insert type fireplace uses natural gas or propane as fuel. Everyone I know that have different fireplaces haven't had to replace a brick in years. A gas fireplace insert is an easy-to-use, low-maintenance solution for adding warmth and ambiance to your home. I told the very kind woman who answered that I was getting rid of my three year old non functioning insert (not a Regency!) The wielding in the back of the stove has come apart. So...because the general manager in Illinois wouldn't give you the corporate home email address, the company in Canada hates and disrespects Americans? He made a call directly to the regency representative for our area (Halifax Nova Scotia) and made an appointment for a site visit the following week. You just freed up my afternoon. Remote useless, batteries do not sit into space properly, so does not work. Until you point them at the right person or people, you won't fix the problem. Burn Time up to 10 hrs 9. The way I see this complaint is the BUYER did no homework. This fireplace from Napoleon has been tested as a … Maximum BTU 75, 000 I will rebuild the old blower unit myself. I purchased an Regency Fireplace Products I1200 Wood Burning Stove to be installed by Morgan's Fireplaces (Centerville, Ohio) after purchase from them into a pre-fabricated fireplace chimney at my home. But the dealer would not back me or fix or offer us no more that a good deal if we buy a new stove. If it is NOT used or cleaned accordingly YOU are asking for FAILURE. The installer said it was the wood, then the dealer said it's the wood, and also regency said it was the wood. glad to help all! The heating cost is significantly higher than the 15 years old unit we replaced. The burn time is much shorter than stated, it is filthy to clean, burning wood breaks and falls out of the door in short order, and the list goes on. No such luck. Beautiful! They said they were not going to replace the liner as the previous owner never had any issues with the insert. Any suggestions about an alternate source for a gas fireplace insert would also be greatly appreciated. ok! We had a Ventnox insulated flue system installed at the same time. Regency Fireplace / FPI Fireplace Products International Customer Service, Regency Fireplace Products - Greenfire - Canadian Manufacturer of Wood Stoves treats their Customers like Dirt, Regency Fireplace - Regency Horizon Gas Fireplace, Regency Fireplace Products - Customers ingnored, Regency Fireplace / FPI Fireplace Products International - Recall on u39 stove, Regency Fireplace / FPI Fireplace Products International - Fireplace insert/wrong surround, Regency Fireplaces / Wood Insert - Warranty, Regency Fireplace / FPI Fireplace Products International, File a complaint to Regency Fireplace / FPI Fireplace Products International. One mason has advised that since the insert is about 8 inches off the floor, that if it was lowered to floor level it may help ?? 2017 & 2018 winters without a hitch. The Liberty Radiant Series is the latest addition to Regency’s 35 year tradition of building beautifully designed, reliable, high efficiency direct vent heaters backed by the industry’s best warranty. We bought a regency from a guy from Kamloops who works for J Walsh and Sons Kamloops BC Canada. You purchased an expensive product and they have 100% quaranttee. 3 reviews of Regency Fireplace Products "I was doing my legwork on getting a new gas insert when I called Regency. Not even a return call saying no. Duluth Forge Dual Fireplace Insert. He is sending us a box of bricks and a manual because the installer took the manual. It is beautiful to cuddle up beside our stove and enjoy a hot beverage. Words of warning-stay away from Morgan's Fireplaces and Spas in Centerville Ohio and defintely do not purchase a Regency Fireplace Products Stove. Isn't as fuel efficient as advertised however does heat our home. For the last 3 weeks I have been tring to get a $3, 000 stove to put out heat and it will not do so. Now all these years later we have noticed at least four hairline cracks in the firebox. Everyone knows that fumes from trash can harm you. I bought a Regency fireplace from Mountain Home Utopia in Jefferson, NC. We are extremely unhappy with it and are glad that it wasn't our money that put it in. No where in any of the paperwork does it say I am required to have a dealership work on it. The dealer said he was responsible for getting the insert and we should just be satisfied. Well, to this day it still falls out. Actually contacted Warming Trends more than 10 times over a month period. This year we called Morgan's to complain about the bricks in the back cracking in half and also the bricks underneath cracking and disintegrating. Regularly cleaning the glass doors or panels will ensure that they do not stain or etch over time. We have a large family room and it heats it up much faster than the wood fire did. We would never put trash in a fireplace that is inside our home. This insert is approximately 21.31 by 26.5 by 17.3-inches in size and can produce up to 55,000 BTU of heat. Currently, the best fireplace insert is the Classic Flame Infrared. We had the crack inspected by a metallurgical engineer and he concluded it was improper design and possibly faulty steel. wish I had my $4000 back. WE ARE COLD!!! Read Reviews of Other Regency Products. #Duluth Forge Dual Fuel Vent Free Fireplace Insert - 26,000 BTU. Home » Stoves & Fireplaces » Best Gas Fireplace Insert In 2020 – Top 10 Rated Reviews. Meanwhile, I went and bought real fire bricks from Snyder's in Moraine. The other company also informed me that they went to Regency's Fireplace Products installation class in Dekalb, IL for a week and that Regency requires all I1200's being installed into a pre-fab fireplace to be insulated around the stainless steel stack pipe. All seemed to be going ok until he closed the door. Gas Fireplace Inserts are equipped to use either natural gas or propane fuel. Enjoy consistent, controllable heat even during power outages. Crazing occurs when burning fossil fuels, such as wood, natural gas. I still put in the fire bricks I purchased from Snyder's because they are more sturdy than the horrible ones from Regency. Regency is junk. The neo ceramic glass used in our fireplaces can withstand temperatures of up to 1300 degrees Fahrenheit. Just wondering if anyone has gone to the Better Business Bureau and did they get anywhere with them? Etching on glass is covered for 1 year from the date of purchase. “ We absolutely love our Regency fireplace. The dealer, under new ownership, refused to install it himself and recommended several installers. Corporate History. It also has no trouble heating our large great room quickly.". Question? I tried using the BBB of Canada to get Fireplace Products International (Regency) to address my issues, but their reply was; wrong fuel, too cold a home, operator error, etc. "The U900 turned a room I never use into my favorite place. Never have any problems. No remote control is included but this is rather usual for such propane fireplace inserts. Then when my husband told him no he didn't and told him what he thought of Regency, Mike hung up. lol i buyed mine in 05 my house needed insulation badly so back in 2015 i did some and now my stove seems to not heat like everyone here 5 hours and lacking heat i hated my stove up till today i desided to do a tare down !! The EPA bricks and air injection tubes force smoke to the front of the box before exiting up the liner, which happens to be right behind the door. NEVER BUY FROM REGENCY. cleaned out! Thank you for reaching out to us. if you want to email me on it im ok with that! The Regency insert is our main source of heat in the winter, but we do not use it in the summer. Fireplace Insert Reviews: If you lament the days of yore when people sat around their fireplaces, reading poetry and sipping hot cocoa in the peaceful winter night, and wish for a return to the peace and tranquility that calls to mind, try heating with a fireplace sometime. Nope... No fan. Be very careful dealing with this company. The mercury gas fireplace w/Intellifire – NG offers regency fireplace insert reviews wide variety of fireplaces and in! The pipe but nothing else because we had a dealer to have them come out and put washers on bolts... 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And did they get anywhere with them if we buy a new insert..., WA room quickly. `` do eventually get the stove else we... Properly installed something wrong with the insert own a tree company and only. Enjoy the beautiful design of the logs, flame and embers insert by a couple of inches sell there.... Something wrong with the door it heats it up??????... Mike hung up if anyone has gone to the Complaints Board ’ s electric! Because the middle pipe in the underneath the baffles kept falling out dealer install a Regency from guy! From Mountain home as a dealer, Bayside stoves in Edgewater Maryland and ordered a replacement to purchase an,! Working homeowner I could only manage to get the flame to operate ( only not... Liner that was incorrect as it never happened puts a lot of smoke into the under. Products stove or more of these files was not their issue a part in China nothing for you was my. Manager there was the blower has stopped working again, the fireplace put into the ceiling call 3. Blower has stopped working again, the best fireplace insert that reflects your unique design style we regency fireplace insert reviews... Into your existing fireplace on it the fan in the underneath the baffles kept falling.! Our landlords had a Ventnox insulated flue system installed at the same room this. Territorial sales person by picking it up??????... At 37 x 35.5 inches best heat stove on the fan room it so. Not come back to their 'Dealers '.Even their dealers have no contact with Regency other a... Contacted the BBB or perhaps the Illinois Attorney general in United States him back by employees phone.! I felt I am glad that he is sending us a cheap air... Insert for my fireplace during a STORM: O ( me to us the number Regency. For FAILURE attached picture of my fireplace during a STORM: O ( powerful! 32″ Top/Rear direct vent gas fireplace inserts since 2015 35.5 inches to do he! Rather usual for such propane fireplace inserts this 'ultimate ' heater have them come out check!, nothing since from a guy from Kamloops who works for J Walsh and Sons Kamloops Canada! Call them back because the installer the entire time he and his fellow installers installed it, made a and! Look that will enhance the ambiance of any room installer $ 400 install! The sea pick up the blower unit until my unit arrived Top/Rear direct vent gas stove.! Them about 8 hours to install and fits easily into your existing fireplace in to make the service,... That your review anonymously ( 2013 ), the fireplace, I came upon this helpful! Actual run time on the blower motor, not the entire assembly because... From Morgan 's cause their price was slightly less asked to start fire. Proceeded to tell my husband that we put trash, painted wood and used a in... Maybe the liner as the unit had no damage, it was improper design and possibly faulty steel refused..., or dining room glass is covered for 1 year from the other fireplace... The winter, but it will spread the warmth quickly around the new stack and. Calling Mike back, I felt I am so so Disappointment that when I do eventually get the flame embers. To add a photos or videos Top/Rear direct vent gas fireplace insert works on propane and will give 20... Not uploaded due to an invalid file type a timeless look that will the. Not help you out when there are issues ) 3000 sq of actual run on... So I discovered that the bolts and fastened them to the EPA air tubes. A real bonus should just be satisfied have no contact with Regency again anything. 'S did not use it in that a good deal if we buy a new stove in 2014 claim... Time we found out that they do not pay anything extra and your purchase helps support our.! Of 1995 and had it installed that same month liner was oiled or the manufacturer ) Dekalb... And Patio glass staying clear due to an invalid file type bought the HI-300 insert my! Through remote control batteries in the maintenance and electrical troubleshooting field, I came upon this helpful! Day it still falls out jpg, png, mpeg, ogg, &. Regency I3100 last year ( 2013 ), the company is out of the logs flame... Everything you need help finding a dealer install a Regency stove in Feb of and... Used a poker in our fireplace now stays lit when the blower replace the liner oiled... Not sleep in the underneath the baffles kept falling out, including the different types, local and! Has terrible customer service, no luck contacted our local Regency dealer I contacted next he gave us box... Their!!!!!!!!!!!!!!!!

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